Employee Roles and Permissions
Employee Positions and System Roles determine the access a user has in Workglue. An employee may have multiple Positions, but only one System Role can be assigned to them.
The available System Roles are Mobile Only, User, Manager, Admin, and Owner.
The Owner System Role is assigned when creating a new Workglue account. This role cannot be unassigned or altered.
Please reach out to Workglue Support for assistance changing the Owner System Role to a different user.
Employee Positions available are Account Owner, Admin/HR, Supervisor, Project Manager, Sales Person, Crew Leader, Field Worker, and Subcontractor.
Only Employees assigned the Crew Leader, Field Worker, or Subcontractor will be appear on the job scheduler.
Employees may be assigned multiple roles. e.g., the Account Owner can also be a Supervisor and Sales Person.
An Employee with a Subcontractor position and a Sub are not the same. An Employee has access to Workglue and is a paid user; a Sub does not have access to Workglue and is not a paid user.
| Owner/Admin | Manager | User | |
|
Dashboard |
Full Access | Full Access | View Only |
|
Opportunities |
Full Access | Full Access | View Only |
|
Jobs |
Full Access | Full Access | Assigned jobs only |
|
Customers |
Full Access | Full Access | Assigned customers only |
|
Employees |
Full Access |
❌ | ❌ |
|
Reports |
Full Access | Full Access | ❌ |
|
Scheduling |
Full Access | Job scheduling only | ❌ |
|
Messaging |
Full Access | Full Access | Full Access |
|
Tasks |
Full Access | Full Access | Personal tasks only |
| Calendar | Full Access | Full Access | Personal calendar only |
| Account | Full Access | Profile Only | Profile Only |